Terms of Service

Practice for Integral Evolution Ulrike Hilpert, Team Katia Trost

1. General agreement and remuneration

According to § 630 a) Paragraph 1 BGB (code of civil law), a contract is created between the practitioner and the patient/client * as soon as an appointment is booked. Additionally, a written contract that can be submitted online is made between the practice and the patient prior to the first appointment in the practice in which we will ensure patient confidentiality and privacy.

The amount of remuneration between the naturopath and the patient can be freely agreed upon. The naturopath is not bound to pricing.

No insurance is accepted for patients/clients other than in Germany. Invoices will not be tailored to be reimbursed by insurance.

2. Costs

2.1 Initial Consultation

Every new patient needs to first book an initial consultation, after which he may decide whether to proceed with the first module of treatment.

2.2. Module Bundles

Therapy mandatorily begins with a bundle of appointments including the intake and one follow-up appointment in Module I.

Any blood withdrawals or tests are not included in the treatment fees. The patient may order tests through our practice to his convenience or provide test results himself. In any case, it is the patient who is responsible to provide test results at the beginning of Module II and at the beginning of Module III. Any delays in providing these results are the responsibility of the patient. The patient is called to reschedule his appointments in a timely fashion, otherwise, a cancellation fee will apply.

The fee for the bundle booked must always be paid in full before the start of treatment. Only then are the patient’s appointments made binding.

The applicable fees can be viewed here.

2.3. Additional Appointments / Hourly Fee

If the patient needs additional appointments in addition to the appointments included in the bundle, he can book additional appointments at an hourly fee.

2.4. Calculation

For the most effective and individual consultation possible, each patient appointment requires an after-work from half an hour to two hours. Preparatory work takes up to half an hour. Preparatory and follow-up work is included in each appointment’s fee.

Costs for laboratory tests, nutritional supplements, or naturopathic medicines are not included in the fees.

The practice is subject to VAT (VAT ID No. DE317747384)

2.5. Miscellanea

Patients are informed about changes in fees or services (newsletter). However, it is the patient’s duty to confirm current fees and services prior to booking an appointment.

For the future, the services and hourly rates currently shown on the website www.integral-evolution.com will be applied.

Fees are due by appointment. Appointments are billed by a flat-rate package and not by the exact amount of time spent on the patient.

3. Payment

Appointments are payable through PayPal.

4. No free or 24 hour Support

Generally, no treatment inquiries will be answered by email inquiry.

Treatment questions shall be clarified during appointments. This is how the therapist fulfills his or her duty of care in the treatment.

The patient is free to e-mail for questions about understanding his plans. These questions should be bundled in only one email.

The practice is by appointment only.

Every patient is assigned the next possible appointment. There is no entitlement to a preferred choice of dates in emergencies. By law, emergencies are not dealt with in this practice.

5. Change of Address / Non-Delivery

The patient is responsible to provide correct address details and to notify us about changes of address immediately. If the determination of address data is necessary, the patient pays the additional costs.

6. Therapist

The treatment is carried out by health practitioner Ulrike Hilpert exclusively. Katia Trost is only the author of www.integral-evolution.com and the founder of the method of the same name, but will not offer therapy herself.

7. Appointments

7.1 Booking Appointments

All times are booked within the Berlin time zone. It is the patient’s duty to convert times to his or her time zone.

All dates of the bundle are set before the start of treatment but can be postponed while observing the cancellation deadline (e.g. in the event of illness or a business trip).

All appointments, save the optional blood withdrawal, are held by telemedia, such as Zoom.

Appointments can be booked by phone or email.

Appointments are only binding on the part of the practice if they have also been confirmed in writing.

Confirmation of the online booking comes from the email address info@katiatrost.de. The patient is encouraged to also check his SPAM folder if he has not received any confirmation in a timely manner.

Reservations, however, are not binding appointments.

Appointments for acute homeopathic treatment with Ulrike Hilpert can only be booked online until 6 p.m. the previous day (Berlin timezone). Appointments that arrive afterward are neither considered nor confirmed for the next day.

Appointments will only be binding when they have been confirmed.

7.2. Withdrawal

Regardless of the agreed cancellation period (see 7.3), the patient has a 14-day right of withdrawal by law. According to this, contracts that have been concluded by telemedia can be revoked within 14 days without giving any reason.

In order to preserve the contractual cancellation deadline, dates can only take place after the cancellation period of 14 days.

If the patient generally wants to have appointments at short notice, he or she can waive the notice period of 14 days by means of the patient contract.

7.3 Cancellation of agreed Appointments

Bundles can be completely canceled up to 48 hours before the first appointment of the module.

After starting the first appointment, the patient can no longer cancel the bundle, even if he does not want to attend the associated appointments. The entitlement to the fee for the entire bundle remains. No refunds will be granted.

This also applies to cancellations made at short notice, i.e. less than 48 hours before the appointment.

All other appointments (including the ones in the bundle) can be postponed or canceled free of charge up to 48 hours before the start of the appointment. Appointments that are postponed or canceled at short notice by the patient result in a cancellation fee, see below.

The cancellation fee applies regardless of the reason for the cancellation (traffic jam, child sick, business trip).

A cancellation fee also applies if the appointment is terminated prematurely by the patient.

If, contrary to expectations, the practice for Iintegral Evolution does not meet an appointment, cancel or postpone it less than 48 hours in advance, the patient will be given the following appointment for free.

If the patient arrives late, the fee agreements for the appointments apply in full. There is no entitlement to an extension of the appointment.

If appointments are combined (e.g. medical intake and blood withdrawal), both appointments must be canceled separately.

The patient is responsible for timely cancellation if laboratory tests, which do not run through practice, but through external laboratories, are delayed.

The patient cannot postpone appointments in the bundle indefinitely. The right to attend the appointment expires after 9 months, counting from the original date of the appointment.

8. Obligation to inform, Notification and Complications

According to § 630 c) BGB, the patient is obliged to participate in the treatment. By filling out the patient forms and his personal information, among other things, he undertakes to inform the practice of his state of health and living conditions to the best of his knowledge and belief.

He also undertakes to personally inform the practice about any subsequent changes to his state of health, as well as about changes in living conditions relevant to the treatment.

All questionnaires that the patient completes as part of the treatment fall within the scope of this agreement.

According to § 630 e) BGB, the therapists are obliged to inform the patient about side effects, risks and complications. Although complications are very rare, the patient is encouraged to notify the therapist of any complications. Initial reactions such as an initial intensification of pain, an exacerbation of the complexion or the mood can also occur. The patient reports on reactions and problems that occur during his appointments.

9. Disclaimer of Liability

The patient is aware that some of the methods offered, e.g. Homeopathy are not recognized scientifically or by conventional medicine and are used in the context of empirical medicine. The use of these methods alone does not lead to a treatment error. The principles of patient autonomy and contractual freedom apply to the decision to be treated with non-scientifically recognized alternative treatment methods. The alternative practitioner is not obliged to point out his lack of specialist medical competence should the patient consciously decide against regular medical treatment and for alternative medical treatment.

By signing the treatment contract, the patient acknowledges his consent to the implementation of alternative treatment methods.

There is no liability for the actions of third parties taken. This also applies to damage from cooperation relationships.

10. Confidentiality

The practice team at the Integral Evolution Practice is committed to keeping all information and treatments within the relationship between therapist and patient confidential.

11. Data protection (in accordance with the General Data Protection Regulation (GDPR))

11.1 The person responsible for processing patient data is the practice owner:

Katia Trost, Hansastraße 14, 20149 Hamburg, info@katiatrost.de

and Ulrike Hilpert, Hansastraße 14, 20149 Hamburg, info@katiatrost.de

11.2 There is no permanent representative and / or data protection officer in practice.

11.3 Personal data

The patient’s personal data is collected for the purposes of medical practice care and for billing. They are saved in the patient files. The data are the contact details and information on mental and physical health such as medical history, medication, diagnoses, therapy proposals, therapy course of the patient, etc.

The collection and processing of the patient’s personal data is a necessary prerequisite for adequate and careful treatment based on the treatment contract between the patient and the practice owner.

According to § 630 f BGB, personal data are kept in practice for at least 10 years after the end of treatment. The data is stored in accordance with the rules of the GDPR.

11.4 Data transmission

The transmission of patient data to third parties only takes place insofar as it is legally permissible or the patient has expressly consented to this. In this sense, third parties can be other service providers (alternative practitioners / doctors / physiotherapists, supervisors, etc.) or health insurance companies.

Practice staff have access to the patient’s data within the scope of their powers. All employees in the practice are contractually bound to secrecy and data protection in accordance with the requirements of the GDPR.

Electronic communication via e-mail is encrypted and password-protected in the case of the transmission of sensitive data.

11.5 Rights of the Patient

The patient has various rights with regard to his data:

He can request information about the data collected and the correction of incorrect data at any time. Under certain conditions, he also has the right to delete and restrict the processing or blocking of the stored data. If the requirements for this are met, the patient also has the right to data portability.

The patient can withdraw their consent to data processing at any time.

Finally, the patient has the right to lodge a complaint with the competent supervisory authority if he believes that the processing of the data collected violates the GDPR.

11.6 Legal Basis for Data Processing

The legal basis for data processing in this practice is:

– the treatment contract between the practice owner and the patient,

– Art. 6 para. 1 b), Art. 9 para. 2 f), h) in conjunction with 3 GDPR,

– Section 22 (1) no.1 b) BDSG.

12. Written Form Clause

Changes and additions to the contract must be made in writing. Any waiver of the written form must also be agreed upon in writing beforehand.

13. Ineffectiveness Clause

Should a regulation of this contract be or become ineffective or unenforceable, the parties undertake to agree in their place an effective and feasible regulation that comes as close as possible to the original regulation in its economic effects.

14. Applicable Law

German Law is applicable.


* For better readability, these terms and conditions do not address patients and clients in a gender-neutral manner. However, all people are explicitly addressed and none are excluded.